Your Satisfaction Matters Deeply

We want you to love your Schoylliing purchase. If something isn’t quite right, we’ve made the return process straightforward and free of charge.

How long do I have to make a return?
You may return any eligible item within 30 calendar days from the date your order is delivered. After that window, we are unfortunately unable to accept returns.

What qualifies as an eligible return?
To be eligible, an item must be unused, in the same condition as when you received it, and in its original packaging. All parts, manuals, and accompanying accessories must be included. If a product arrives with a manufacturing defect or was damaged during shipment, we treat that as a priority case—just let us know right away and we’ll make it right, whether through a replacement or a full refund.

How do I start a return?
Simply email us at info@schoylliing.it.com with your order number and the reason for the return. If the item arrived damaged or defective, attaching a few photos will help us speed up the process. Our support team will reply with a Return Merchandise Authorization (RMA) number and a prepaid return shipping label within one business day. Please do not send anything back before receiving your RMA number.

Do I have to pay for return shipping?
No. We cover all return shipping costs for orders within the United States. There are absolutely no restocking fees or hidden deductions of any kind.

Where do I send the return?
All returns should be shipped to our Brooklyn facility:
Schoylliing Returns
146 Norman Ave
Brooklyn, NY 11222
United States

When will I get my refund?
Once your returned package is delivered to us, we inspect it within 1 to 2 business days. After inspection, we initiate the refund to your original payment method immediately. Depending on your bank or credit card company, it can take an additional 7 to 10 business days for the credit to appear on your statement. We’ll send you an email confirmation as soon as the refund has been processed from our side.

What about exchanges?
If you need a different item, the fastest way is to return your original purchase for a full refund and place a new order for the item you’d like. This ensures your new toy ships out to you without delay.